For hospitals and partners
Patient movement with defined handovers.
Carehorizon Health coordinates inter-hospital transfers, air ambulance cases, medical repatriation and international patient journeys. We work alongside clinical teams and licensed operators, take responsibility for the logistics and communication between them, and document each handover so that everyone involved knows the status of the case.
Hospitals
For international patient departments, transfer desks and admissions teams.
- Inbound patients: complete records before review, visa documents coordinated, and attendants supported so the ward is not managing family logistics.
- Outbound and inter-hospital transfers: receiving-bed confirmation, aircraft and ground ambulance coordination, transfer documents and handover confirmation.
- One point of contact per case, with a named deputy and a defined escalation route.
- Discharge and follow-up: return travel and follow-up appointments coordinated with your team.
Referring doctors
You remain the clinician of record for your patient until care is handed over. We coordinate the transfer or referral on the basis of your clinical summary and recommendations, keep you informed of where the patient is in the process, and return the receiving team's discharge summary to you where the patient consents.
Clinical documents are shared through a secure link after first contact, not through the website form.
Insurers, TPAs and assistance companies
- Coordination of evacuation, repatriation and in-country treatment cases
- Case documents and status reports to your case managers at agreed intervals
- Your cost-approval steps respected: nothing is committed without your authorisation where you are the payer
- Data handled under written data-processing terms
Employers
For organisations responsible for employees travelling or posted within India or abroad: an arrangement for medical travel and repatriation coordination, agreed in advance so that the response is organised when it is needed.
What partners receive in writing
- A case reference and named coordinator for each case
- A status update at each agreed milestone
- Copies of handover documents, with the patient's consent
- A closing summary when the case ends
Write to info@carehorizonhealth.com or call the coordination desk.
For transfer desks
A clear handover at every stage.
Receiving-bed confirmation, aircraft and ground ambulance coordination, transfer documents and a handover confirmation your team can file.
Knowledge library
Guides for families
Air ambulance Documents needed for a hospital-to-hospital transfer
A practical checklist of the medical, identity and consent documents usually needed for a domestic or international patient transfer, and who provides each one.
Read the guide Air ambulance Does insurance cover air ambulance and medical repatriation?
How travel and health insurance policies typically treat air ambulance and repatriation costs, what insurers ask for, and how to avoid delays.
Read the guide
International patients Sending medical records to hospitals in India for review
What Indian hospitals need to review an international patient's case, how to prepare and translate records, and how to share them securely with consent.
Read the guideCoordination desk · 24 hours a day
Discuss working together.
Tell us about your organisation and the patients you support. A coordinator will call you back to agree how we work together.
In a medical emergency, call 112 in India or your local emergency number first.