Air ambulance · International
Bringing a patient home, or to the care they need abroad.
International transfers add permits, passports, visas, foreign hospital paperwork and often an insurer or assistance company. We coordinate with each of them, keep the family informed in plain language, and make sure the receiving hospital has what it needs before the patient arrives.
What we coordinate
- Medical reports and fitness-to-fly assessment from the treating hospital
- Acceptance by the receiving hospital
- The aircraft and medical team, through licensed operators
- Ground ambulances at both ends
- Passports, visas and entry documents for the patient and the accompanying family member
- Communication with the insurer or assistance company
- Regular updates to the family, wherever they are
How it works
- First contact. Tell us where the patient is, where they need to go, and who is paying: the family, an insurer or an employer.
- Medical assessment. With consent, we obtain the medical report. The treating doctor and transfer medical team agree whether and how the patient can travel.
- Plan and quotation. You, or your insurer, receive the written plan and quotation. Nothing is booked without approval.
- Transfer and handover. We coordinate the flight, ground transfers and arrival, and confirm the handover to the receiving hospital.
Across borders
Every document ready before the patient moves.
Permits, passports, visas, medical reports and the receiving hospital's acceptance are confirmed before departure. If an insurer or assistance company is involved, we work with their case manager directly.
Knowledge library
Guides for families
Air ambulance Bringing a patient home to India from abroad
What medical repatriation to India involves, how the foreign hospital, the Indian receiving hospital, the operator and the insurer fit together, and what the family should do first.
Read the guide
Air ambulance Does insurance cover air ambulance and medical repatriation?
How travel and health insurance policies typically treat air ambulance and repatriation costs, what insurers ask for, and how to avoid delays.
Read the guide
Air ambulance Documents needed for a hospital-to-hospital transfer
A practical checklist of the medical, identity and consent documents usually needed for a domestic or international patient transfer, and who provides each one.
Read the guideQuestions families ask
Can you work with our insurer or assistance company?
Yes. Share the policy details and the case contact at your insurer or assistance company, and we will coordinate with them directly. Cover and payment approvals are always decided by the insurer.
What documents are needed for an international transfer?
Usually the patient's passport, a current medical report and fitness-to-fly assessment from the treating doctor, the receiving hospital's acceptance, and any entry permissions the destination country requires. We give you a list for your specific case.
Can a family member travel with the patient?
Often one family member can fly with the patient, depending on the aircraft and the medical team. Their passport and visa must be valid for the destination.
How long does it take to arrange?
International transfers depend on clinical clearance, the receiving hospital, aircraft availability, overflight and landing permissions and documents. We give you a realistic timeline after the first call and update it as each item is confirmed.
Coordination desk · 24 hours a day
Arranging a repatriation or international transfer?
Call the coordination desk. If an insurer or assistance company is involved, have the policy number and their case contact to hand.
In a medical emergency, call 112 in India or your local emergency number first.